Cancellation Policy | Keiths Coach Hire

1. Cancellation Policy

At Keith’s Coach Hire, we understand that plans can change. Our cancellation policy is designed to be fair and transparent. Please review the following terms regarding cancellations:

2. Cancellation Period:

Special Events/Group Bookings: Different cancellation periods may apply to special events and group bookings. Please refer to your booking confirmation for specific details.

3. Cancellation Fees:

Cancellation fees are applicable to cover administrative costs and potential loss of business due to the cancellation.
The amount of the cancellation fee will be determined based on the proximity of the cancellation to the scheduled departure time.

4. Refunds

Refunds, if applicable, will be processed in accordance with the payment method used for the booking.

5. No-Show Policy:

If a passenger fails to show up at the designated pick-up location and time, it will be considered a no-show.
No-shows are non-refundable.

6. Changes to Bookings:

Changes to bookings are subject to availability.

7. Force Majeure:

In the event of unforeseen circumstances, such as weather conditions, road closures, or other factors beyond our control, Keith’s Coach Hire reserves the right to cancel or alter services. In such cases, a full refund will be provided.

8. Communication:

All cancellations must be communicated to Keith’s Coach Hire through the provided contact channels.

8. Exceptions

Exceptions to the cancellation policy may be considered on a case-by-case basis, taking into account extenuating circumstances.